Archive for the ‘sales training’ Category

How stories get you on the first page of google

Wednesday, April 4th, 2012


I was talking with my friend Jeff Hopeck of Killer Shark Marketing about Google and it’s ever changing algorithm that determines which websites get on the first page.

The two main variables have historically been links and content. They’re both still important, but the emphasis is now heavily tilting towards content.

And not just any content.

Nope, unfortunately taking one article, blog post or twitter feed and just reposting it over and over again won’t get you high in the rankings. In fact it may hurt you.

If you want to get highly ranked, the focus today is on Original Content. That’s great news for those of you who are creating sales stories about the success of your clients, stories that address concerns and objections, and stories that communicate the values of your brand.

However, simply creating original content is only half the battle. I’d estimate that most everyone can write words that communicate a message. That’s not difficult. But, the reality is that it’s also not enough.

If you’re in this game to win, you need stories that persuade and engage. That’s the key to not only getting your site on the first page of Google, but also how to motivate people to take action. When you accomplish that, then you’ve got a stealth marketing system that gets you both visibility and high conversion percentages.

Content is King.

Speaking of which, I’m opening the doors for an intimate seminar I’ll be conducting here in Atlanta in May. The goal of it is to work with a small number of you on crafting your “Million Dollar Stories”. If that sounds like something that might be of interest there’s some information HERE.

Maybe I’ll see you in Atlanta next month. That would be fun.

Talk soon
Mark

The Elevator Speech is a Dumb Idea

Tuesday, January 24th, 2012


Here’s a contrarian viewpoint. I believe that trying to develop an elevator speech, in which you attempt to summarize what you do in a single sentence, is an amazingly dumb idea. Lord knows, I’ve spent enough time working on one for myself and trying to develop them for clients.

Finally, it occurred to me that it was a complete waste of time.

Think about what’s typically developed.

Either it’s what I call the Yellow Page classification answer…”I’m a financial advisor”…accountant…butcher…baker…candlestick maker.” Exceeding dull and only serves to check off our list of polite chatter, “I’ve said what I do.”

Or it’s incomprehensible to anyone who doesn’t live in your business world…”I’m a supply chain consultant.” (Come again?). “I integrated proprietary networking systems into legacy based infrastructures.” (How nice for you.)

Or, we attempt to get creative…”I help people live their dreams.” “I turn potential into gold.” Blah, blah, blah. (As an aside, how does anyone actually say that stuff with a straight face? It’s a rhetorical question-so if you are someone who uses a “creative” elevator speech, there’s no reason to write me an angry note.)

But, we do have to say something. So what’s the answer?

Here’s what I think.

The goal for what you say is to stimulate curiosity. If they’re interested in learning more, they’ll let you know. That permission then enables you to tell them the short story about what you do.

I recently saw a great example of this from, of all people, a lady involved in MLM/Network marketing. As a group, these people are usually the worse at this sort of thing, but this lady had a great answer to the “what do you do?” question.

“I help mature women look as attractive as possible.”

I was intrigued and followed her around the room for a bit. Virtually everyone she said this to, asked a follow up question. That question then gave her permission to tell her story about how she started selling this product. (Did you catch why this line works so well?)

The lesson? Get them curious.

For years I told people some version of “I’m a marketing consultant.” The alternative I used, “I assist business owners attract more new clients with no cold calling” was OK, but never flowed as smoothly as I desired.

One day it occurred to me that one of the primary ways I attract clients is through my books, and that I spend the majority of my time preparing, writing or promoting them. Thus, I shifted my answer to, “I primarily spend my time writing books.”

What a change in reaction.

“What types of books?” “How many have you written?” “What are they about?” “Where can I get them?”

This naturally enables me to transition into the story about how I became an author, how I speak, train and coach people on using stories to sell.

Rather than just blab at people uninvited about what we do, or attempt to be cutesy with our elevator speech, focus instead on making them curious. That way you’ll be invited in to tell the longer story about how clients benefit from your services.

However…figuring out what precisely will make them curious requires that pesky mental heavy lifting I often refer to. But, if you’re planning on using networking events or other social engagements as a tool for meeting new clients, it’s certainly worth the effort.

Good food for thought.

PS: Would you like some assistance is developing your Anti-Elevator Speech? GO HERE

The Power of a Great Story

Monday, January 16th, 2012


For those of you who aren’t quite convinced that a great story can overcome the most difficult objections, this video may change your mind.

Never underestimate the power of a great story.

(Many thanks to John Frisbie for passing this along-I’d love to hear about other great examples of powerful stories, so please send them over to mark@gentlerainmarketing.com.)

This may take up to 30 seconds to load, so please be patient. (Trust me, it’s worth it.)

Give me 3 hours and I’ll teach your sales team how to tell great stories that get more referrals, differentiate you from the competition and help you close more sales. Information is HERE

Unique Sales Stories Training Overview

Wednesday, January 11th, 2012


I’ll admit it, this video is pretty much an unabashed presentation for why you should consider hiring me to teach your sales team how to develop and deliver great sales stories.

Not surprisingly, I firmly believe that the skill of creating and telling sales stories is not something that’s “nice” to have, but rather a critical skill everyone who sells or needs to persuade others, needs to master.

This 18 minute video will help you determine whether this program is right for your organization. Since it is a large video it may take up to 30 seconds for it to fully load.

Naturally, once you’ve finished watching this I would welcome an opportunity to speak with you in more detail about the program and how I might customize it to meet the specific needs of your organization.

Thanks for watching this and I look forward to speaking with you soon.
Mark
mark@GentleRainMarketing.com
770-643-8566

The Most Powerful Sales Story

Wednesday, January 11th, 2012


There’s one type of story I think everyone should have prepared. It’s the #1 story for building an emotional connection with your audience. It enables you to quickly build a level of trust that’s crucial in any selling situation.

Unfortunately few people have this story in their toolkit.

The story I’m referring to is what I call, Your Personal Story. It’s the story about why you do what you do. What makes it so powerful, is that the story transitions you from just another guy selling stuff, to someone who is doing what they do as a part of a larger mission.

Let me give you a couple of examples, so you can see what I mean.

If you probe a bit with many financial advisors, about why they decided to get into that business, you usually hear an interesting story. It often has to do with a family member, loved one or relative who got themselves into terrible financial straights because they didn’t understand investing. This experience was the catalyst for the fledgling advisor to say, “I’m not going to have that happen to me or to others I care about.” And that was the genesis for why they embarked on the path to becoming a financial advisor.

Now think about that, and compare it to how most financial advisors present their services. Most of the time it’s all about “Here’s my unique financial strategy that you should adopt.” Which in the ear of the prospective client, quickly translates into “Blah, blah, blah.”

Telling the story about why you got into the business makes the emotional connection. Pitching your solution, doesn’t. I don’t care whether we sell to individuals or to large corporations, in order for me to buy from you, you need to be someone who seems real to me. The story about why you do what you do, breaks down the barriers of skepticism that almost always exist, and accelerates the relationship building process.

That’s why learning to tell stories is a crucial, not a “nice to have” skill for anyone who sells or needs to persuade others. (Minor pitch-if you have a team of people who would benefit from getting better at using stories to sell, we should talk. Information about my one-day program is HERE.)

Second example.

It wouldn’t be an exaggeration to say that my first few years as a consultant were anything but a total disaster. A large part of the problem was that I positioned myself as this “expert from on high” who was born knowing all the answers. The truth, of course, was much different. In fact, I made every mistake possible, prompting my wife to comment, “It would be great if you would get it right the first time, just once.”

But here’s the point. Once I stopped trying so hard to be the expert, and instead told a story about how I struggled, learned from my mistakes, developed a system that worked for me and also for my clients…now people could begin to relate to me. My willingness to share my vulnerabilities made it safe for them to share that their business wasn’t dong as well as they hoped. Largely because of that story, they knew that I wasn’t going to be looking down on them, because I’d been in that exact same situation. (If you’d like to get a copy of the PDF that shares my story, just shoot me an email and I’ll send one along.)

The final point is this.

Whatever we are selling requires that people trust us, because unless they do so they won’t be open to discussing some rather important issues in their life. Whether it’s the corporate project, which if it isn’t done right could cause someone a missed promotion, to the individual who’s worried about having enough income to live on in their retirement, in order for these people to ask for our help, we have to make it safe for them to do so.

Your personal story is a powerful method for beginning that process.

Food for thought
Mark
mark@gentlerainmarketing.com

Quit Selling

Tuesday, January 3rd, 2012


Imagine for a moment that there was no pressure on you to sell anything…that you were free from the constraints of producing revenues.

In this mythological scenario, your focus is now 100% on building relationships.

No pressure to get them to actually buy anything. All you’re charged with is getting their attention and building a relationship.

How would you communicate differently?

The answers probably vary, but I’d imagine that there would be a lot less focus on you. Your solution. Your features. Why you are better/different/cooler than the competition.

My guess would be that you’d focus more on the person with whom you were speaking. What their challenges are. What they’re worried about. What they desire.

Now pause for a moment and put yourself in the shoes of that person. Who are you more interested in? The person who’s pushing their solution on you, or someone who is genuinely interested in you? (I realize the answer is kind of obvious.)

But here’s the point. In our desire to get people to buy, we tend to revert to a default mode that says the quickest way to do so is to evangelically preach at them about what we have to offer.

Once we’re out of the actually selling situation, we know that we should invest the time to find out needs and desires. But, once we’re actually in the white-hot fire of the sales conversation, WHAM-out come the big guns of WHY YOU SHOULD DO BUSINESS WITH ME. Let me preach at you until you see the light!

Curious, isn’t it, how we know we should do one thing, yet under pressure do something different?

I believe the reason why we don’t actually do, what we intellectually know we should, is because we feel under pressure to close the sale…make the money…meet the quota. And here’s where irony comes into play.

Which is…you’ll sell better if you just don’t care whether the person says, “Yes” or “No”. (Or at least not care too much.)

Of course, having that distance, that ability not to care, means that you have to have lots of people to present your case to. Lots of times at bat. And that’s what a great marketing system should get you-lots of “at bats”.

So you don’t have to care about making the sale (or at least not care too much.)

Food for thought
Mark
Here’s how to implement a marketing system in less than 45 days for under $300.

Learning vs Doing

Monday, December 5th, 2011


For those who pay attention to such things, the season is upon us when selling coaching and mastermind programs is in full swing. There’s certainly no shortage of choices. In fact I’m wrapping up the program I joined last year, and it’s been a great investment of money and time. I attribute getting my book to #1 on Amazon in its category directly to what I learned.

However, I noticed that less than half of the participants from the first meeting, attended the second one. I’m sure there will be still fewer at the final session. I also notice that on the monthly conference calls, the comments are more about enthusiastic plans for the future, rather than what anyone has actually accomplished.

Which brings me to my point. I call it the “bright shiny object” syndrome.

Hey, it’s fun to learn new stuff-I’ll be the first to admit that. Especially when the “stuff” may contain the secret sauce that once we learn it all our problems will go away.

But, at some point in time we need to shift our focus from Learning stuff to Doing stuff. And that’s hard, for a lot of reasons.

*It requires that we actually do some work, rather than passively digesting information.

*In means engaging in that annoying mental heavy lifting, to determine how to actually implement the plan.

*It requires a willingness to take a certain amount of risk.

Yes, it’s far easier just to be a student. But, as my Dad used to say, “If you want to get hit by cars, you need to go play in traffic.”

Perhaps we need to spend less time learning new stuff and spend more time implementing what we’ve already learned.

Food for thought.
Mark
A Different Type of Coaching For Those Who Play In Traffic

New Billionaire’s Rules For Success

Monday, June 27th, 2011


It looks like Bob Parsons, founder & CEO of GoDaddy.com will join the ranks of newly minted billionaires as his company is acquired my KKR.

One thing I love about Parsons is the joie de vive with which he lives his life and runs his business. Case in point, his rules for success. You can read them HERE

All good points to keep in mind for all of us.

Talk soon
Mark
For the 5% who are committed to getting outside their comfort zone when it comes to attracting more affluent clients.

Advanced Client Conversion Secret

Monday, May 23rd, 2011


Now that you’ve gotten a new prospect to opt-in, what’s next?

It’s important to remember that successful marketing is all about having a system. Each step in the process leads to the next one. Unfortunately, there is sometimes a tendency to forget the “end goal”, and as a result, we don’t get the amount of new business that we want and need.

Here’s a common example.

Once someone has become a subscriber by requesting your free report or other offer, many people think the next step is to just “stay in touch.”

They’re sort-of right.

Obviously, we want to stay in touch. But, staying in touch, just for the sake of staying in touch, doesn’t actually get us new business. Sure, there will be a few people on your list who will become clients just because you remained visible, but realistically you’ll never get the results you want if you take this passive approach.

So here’s what I suggest you do.

Think about what’s the ideal “next step” in your client attraction system. For many of us it would be either a face-to-face or telephone conversation-the classic “initial free consultation”. Thus, that’s what we want to be driving people to do.

But it’s not as simple as just saying, “Call me now for your free consultation.” We’ve got to sell the benefits of why they should do this. And the most effective way to do that, is by setting up a one-page micro-site that’s devoted to this next step in the system.

You can see an example here.

Here’s a quick tip…One way of making this an effective page is to list the questions that people typically ask (and that you’ll answer) during the consultation. This is similar to a FAQ (Frequently Asked Questions) page on your website, without the answers.

The page has a sign up box that enables people to request their free consultation. That information goes automatically into your autoresponder system when they fill out the form. (The one I recommend is here).

Now, this next step is important…

Once someone signs up for the consultation, the autoresponder sends them a message thanking them and asking them to answer 3 or 4 questions. That will enable you to determine who’s serious, and who’s just signing up because it “seemed like a good idea at the moment.”

If you use a good Natural Sales Closing presentation, you should be able to convert 85% of those who you talk with, into paying clients.

Hope this helps. Talk with you soon
Mark
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Staying In Touch With Prospective Clients

Saturday, April 30th, 2011


When marketing services you need to focus on both how to get prospective clients interested in what you have to offer, and then how to convert them into paying clients.

However, how often to stay in touch is a tricky question. Too frequently and you become a pest. Not often enough, and people forget who you are. This video shares some guidelines you’ll find helpful.

As a reminder…this make take a few seconds to actually begin running.

Staying In Touch With Prospects from Mark Satterfield on Vimeo.

Ready To Take The Next Step? That Information is HERE.