Business advisory services face key challenges

April 22nd, 2012


Ask any small business advisor what is one of the greatest challenges they face, and it’s likely you’ll hear, “Avoiding the feast or famine business cycles.” This is a particularly acute issue since so many rely on labor intensive methods for attracting new business.

While networking, lunches, seminars, and even cold calling can produce results, they require that the individual actually do the prospecting. Thus it’s no huge surprise that when these labor intensive methods yield new business, prospecting comes to a screeching halt as the focus shifts to servicing clients. Thus the inevitable feast of famine business cycles.

So, how can a leaders of business advisory services get out of this seemingly never-ending cycle? The key is to shift from labor intensive client attraction methods to a system that works consistently, regardless of how busy one is. One that runs largely on autopilot. The good news is that such a system is easy to set up. Yes, it requires a bit of an investment of time in order to establish it, but once that’s done, it can literally run for years without any further effort.

The key to any highly effective client attraction system is to remember that it has two parts. The philosophy of the system is to first build a relationship with your prospective client and only sell your services after that relationship is in place. Although most of us would acknowledge that this makes logical sense, in our desire to sell services as quickly as possible, we pay short shift to this important point. While it’s certainly true that using a two step process does add time to the selling cycle, over the long haul it’s a far more effective strategy. This is particularly true when selling high value services which are hardly an impulse buy.

So they next question becomes how do we go about developing a relationship, especially with someone who probably doesn’t have a lot of interest in getting to know us. This is where we need to shift our communication from “This is what I do” to “Here’s why you should be paying attention to me.”

That may sound like a small difference, but it winds up having a huge impact on the success of your marketing efforts. If you can master this one thing (and I’m going to show you precisely how to do just that) you’ll end one of the largest challenges facing those who offer high value service.

So what do we mean by Guerilla Marketing Ideas

April 18th, 2012


We hear the term “guerilla marketing” a lot but I’m not sure we all know exactly what it means, nor whether it’s really appropriate for all business owners.

The term came into prominence as a result of a best selling book by Jay Conrad Levinson. It’s evolved into a series of books that tackle “Guerilla Marketing” for all sorts of niche businesses. (In the spirit of full disclosure, his team contacted me a few months back about doing a book in the series. I declined since I felt it would conflict with my next book, The One Week Marketing Plan: The Set It & Forget It Method For Attracting New Clients.) In essence, his books teach low cost or no cost methods for prospecting.

There’s a lot of good things in the books and they’re worth checking out.

But here’s the cautionary note. I think you do yourself a HUGE disservice if you think that client attraction should be free. (And lots of people do.) We all know that it’s never free. Even for people who get their business through networking, they have to spend money-and even more importantly time-in the process.

Relying on these “labor intensive” client attraction methods only works for so long. At some point, you lap the track and run out of people who can refer you business…growth is usually very slow…and most importantly, you leave yourself vulnerable to the feast or famine business cycles. (Not to mention that when the labor intensive methods do pay off, what you no longer have is time to continue doing them.)

If you’re serious about running a business, you need to establish a marketing budget, much as the same way you set a budget for office expenses, accounting services, ect. If you do that, then the discussion shifts from “I don’t have any money for marketing” to “Where can I get the greatest ROI for my investment in marketing?”

That’s a very important shift in thinking.

Obviously, I have skin in this game because I’m a marketing consultant and I’ve made a nice living over the past 20 years selling marketing services. So you may have a temptation to just dismiss what I’m saying.

So don’t take my word for it.

Look at the super-successful people in your field. (Not your networking buddy who says she’s doing great.)

What you’ll notice is that they all have a marketing plan that is both funded and implemented. It includes a great website that makes a strong free offer, a drip marketing system, a blog that both spreads their message and helps with SEO, and a plan for driving traffic to their site.

The beauty of having a lead capture and drip marketing system in place is that you can then focus on spending your dollars on adding people to your network. It’s those people that become your clients and customers. So, rather than trying to spend money getting strangers to buy from you, focus instead on using your money to get people to opt-in and join your circle of relationships.

That’s money well spent.

Food for thought
Mark
Additional Information

If you’re too busy for marketing…

April 14th, 2012


From a practical perspective, marketing can become awfully time consuming. I mean who really has the time to blog, twitter, facebook, linked-in, develop interesting free reports, drip market….as well as take care of your current clients?

It’s easy to caught up in all the things that you feel you should be doing. When you get feeling overwhelmed remember, if you make a great offer on your website that resonates with people who visit, you’ll get a large percentage who will opt-in. And if you stay in touch with everyone who opts-in, you’re positioned to turn a large percentage of them into actual clients.

Makes sense, doesn’t it?

But it does leave unanswered the question of, Who’s going to write the free report or article? Who’s going to write the stay in touch messages?

Well, one option is for us to do it for you. Read more HERE

Avoid Becoming Overwhelmed With Marketing

April 11th, 2012


I think the biggest problem many of us face when it comes to marketing, is that we simply get overwhelmed. There just seems to be so many moving parts that it’s easy to throw up one’s hands and say, “I give up.”

While that’s understandable, the reality is that you’re probably never going to get out of the feast-or-famine business cycles, or take your business to the level you desire, without some sort of marketing system in place.

And that word “system” is key.

The beauty of having a system is that once you set it up, then you can largely let it run on autopilot. But, (you knew there was a “but” coming) that doesn’t completely address the issue of how to set up your system without getting overwhelmed. Let me try to help-and keep in mind I’m a passionate believer in “simple” vs “complex”.

The Don’t-Get-Overwhelmed-With-Marketing approach starts with a simple philosophy; “Never sell to strangers.” What I mean by this is to focus on building relationships first, and only sell to people with whom you already have a relationship. Fortunately, setting up a system to do precisely just that is straight-forward.

There are 3 components, and you need to do these in order. (Please resist the temptation to worry/focus on step 3 before you do steps 1 & 2.)

Step 1: Go to your website. Is there a great “hooky” offer of free information that is prominently advertised on the page? (And no, I’m not talking about a “sign up for our newsletter” box.) This is the crucial step #1. According to those who track such things, up to 96% of visitors who come to your site, aren’t ready to buy or contact you for more information. That means that if you don’t offer this great “hooky’ free offer, you don’t have a chance of building a relationship with people who have a small amount of interest in you. (And if you do step #2 right, you’ll convert a whole lot of these idle prospects into paying clients.)

So the first thing you need to do is create that great free offer. (Remember “HOOKY” topics-not “Here’s what we do”. There’s a big difference.)

Step 2: Create great messages that you send after people request the free offer. Nope, this isn’t a newsletter (although you can certainly supplement the personal messages with a newsletter). You want to have your drip messages have a tone of intimacy as if they are being written to a single individual (even though they may be sent out to dozens, hundreds or even thousands of people over time). This is crucial regardless of whether you’re selling b2b or b2c. Building the emotional connection is key and it’s these messages that will do just that for you.

Step 3: Now (and only after steps 1&2 are done-to beat a dead horse) focus on driving traffic to the page. There are lots and lots of options: SEO, paid advertising on google, facebook, linked in, article marketing, videos, slideshare, direct mail, speaking…the list goes on and on.

Although people tend to focus and obsess on traffic, it’s really steps 1 & 2 that are the most crucial.

Once you have this system in place (the hooky free offer and the drip marketing sequence) now you are in a position where you can put as much-or little-marketing muscle into getting people to the site. What you finally have is a SYSTEM. And guess what…?

That feeling of being overwhelmed just goes away.

Now, if you’d like some personal guidance on how to do this I’d recommend my coaching program.

Alternatively, if you’d like for us to create your hooky free offer, write all your emails, send them out, create the “eye-catching” ad for your website, well no big surprise, I can do that for you as well. Information about that is HERE.

Thanks and talk soon,
Mark

Presentation to the Kettering Executive Network

April 10th, 2012


Thanks so much to David Jenson of the Kettering Executive Network for inviting me to speak this morning. I enjoyed sharing with the group the structure and the methodology for using sales stories in both one-2-one selling situations and for branding your company. I think it’s clear that stories are much more than a “soft” tool for persuasive communication. When used in a strategic manner, they enable us to overcome objections and build an emotional connection with our prospects and clients.

If you are a member of a group or association who periodically seeks engaging, motivational and practical speakers, I hope you’ll contact me (mark@GentleRainMarketing.com). Likewise, I hope you’ll consider joining me on May 17th here in Atlanta for my one day program on Million Dollar Sales Stories: How Top Performers Sell. There’s information HERE.

Become the “Master Chef” of sales stories

April 9th, 2012


I think that telling stories is a bit like cooking. Most of us know the basics.

So why are only a few of us great chefs?

The key is that they understand how the ingredients fit together. They know when to add a “touch of this” and a “dash of that.” There’s a science to it, but there’s also an art.

I’m not sure the art can be taught, but the science certainly can. I firmly believe anyone can master the art of of telling great sales stories and on May 17th I’d like to show you how.

Let me make you a great (and persuasive) story teller.

More here

The easy way to get a waiting list of clients

April 7th, 2012


After 20 years of advising individuals and organizations on how to attract brand new clients, I’ve become a firm believer that most people make client attraction far too difficult.

If you focus on just 2 things you can have as many new clients as your business can handle. Remember the over-arching philosophy of Gentle Rain: “Build relationships first. Sell stuff second.” Or as my Dad would say, “Never try to sell to strangers.”

OK, so here’s how you do that.

First, take a look at your website. Is there a great free offer that would motivated visitors to opt-in and get it? Here’s why you need that. According to Direct Marketing News, between 95%-98% of visitors are not ready to make a decision to buy when they come to your site. Even if you offer a “free consultation”, the number of visitors who will take you up on that is still only 3-5%.

What this means is that most people are simply bouncing off your website without leaving any record of who they are. As one might guess, it’s a bit difficult to develop a relationship with people if we can’t follow up with them.

That’s why making the offer of some sort of “hooky” free report is crucial. However, the trick is determining what’s a great “hook”, one that will get people to request it. If you get that right, then the fist part of the equation is done. (You still have to put an eye-catching opt-in box on your website, but I’ll share a link that will show you how to do that.)

This leads to the second step of the process…convert these prospects into paying clients. We do that through the automated messages that go out after the visitor has requested your free report. But, here’s the speed bump people run into.

The messages need to have a tone of intimacy to them. They need to be written so that it sounds like you’re speaking personally to the reader. This is why traditional newsletters don’t produce the conversion results you want. They’re impersonal in tone, and what we want to do is build a relationship.

Secondly, people tend to send out messages too infrequently. Once a month just isn’t enough. Think once a week. And to answer the question that pops in your mind, “If the messages have the right tone & content, you’ll engage people, not turn them off.”

Nothing I’m discussing here is complicated. If you have both the time and the writing skills, anyone can do this. However…if you would like for someone to do all this for you, the information HERE is going to be of great interest.

Talk soon
Mark
PS: Remember if you’d like for us to set up and run a totally kick-ass lead capture and drip marketing system for you, GO HERE>

How stories get you on the first page of google

April 4th, 2012


I was talking with my friend Jeff Hopeck of Killer Shark Marketing about Google and it’s ever changing algorithm that determines which websites get on the first page.

The two main variables have historically been links and content. They’re both still important, but the emphasis is now heavily tilting towards content.

And not just any content.

Nope, unfortunately taking one article, blog post or twitter feed and just reposting it over and over again won’t get you high in the rankings. In fact it may hurt you.

If you want to get highly ranked, the focus today is on Original Content. That’s great news for those of you who are creating sales stories about the success of your clients, stories that address concerns and objections, and stories that communicate the values of your brand.

However, simply creating original content is only half the battle. I’d estimate that most everyone can write words that communicate a message. That’s not difficult. But, the reality is that it’s also not enough.

If you’re in this game to win, you need stories that persuade and engage. That’s the key to not only getting your site on the first page of Google, but also how to motivate people to take action. When you accomplish that, then you’ve got a stealth marketing system that gets you both visibility and high conversion percentages.

Content is King.

Speaking of which, I’m opening the doors for an intimate seminar I’ll be conducting here in Atlanta in May. The goal of it is to work with a small number of you on crafting your “Million Dollar Stories”. If that sounds like something that might be of interest there’s some information HERE.

Maybe I’ll see you in Atlanta next month. That would be fun.

Talk soon
Mark

Differentiating yourself

April 1st, 2012


You can play it “too safe” when developing your marketing story. Here’s what I mean. Instead of looking at the competition and then doing something different, what is the typical reaction? They look at the competition’s site and largely copy the message. In marketing circles this is what is often referred to as “the mad rush to the middle.” It’s one of the prime reasons businesses have difficulty differentiating themselves from the competition.

How To Get More People To Buy From You

March 29th, 2012


I think it’s a safe assumption that you’d like more people to buy from you. But, you want to do that in a way that’s classy, professional and isn’t overtly “salesy”.

Here’s the process I use, perhaps it will be helpful to you. I didn’t invent it myself but picked it up from one of the experts I follow, Frank Kern. The point is that it works for me, it’s worked for many of my clients, and if you give it a try, I think it will work for you too. We call it Results in Advance.

Basically, the theory behind Results in Advance (which we’ll refer to as RIA so I don’t have to type out Results in Advance over and over) is to ease our prospect into desiring to buy from us. The classic mistake a lot of us make (and this was a huge error I made for many years) is asking people to buy from us too early. Before people buy, they need to have a picture in their mind of what their life will look like once they have your product or service. The more we can create that image of the results they’ll achieve, the greater the likelihood is that they’ll invest with us.

So let’s use an example to illustrate this. I have a service in which my team prepares a free report for clients, we put an opt-in box on their website and then each month write up to 4 stay-in-touch messages. Fundamentally, it’s a turnkey, lead capture & drip marketing system.

Now, when it comes time to market this program, I could simply describe what it is and I’d probably get some sales. But, if I want to get as many sales as possible I need to shift from a “Here’s what I got” approach to a “Results in advance” approach.

Here’s how I do that, and if you follow this model, you can do it too.

I like to flow chart stuff out (probably the result of being the son of an engineer and a mathematician). So on one end of the spectrum I have “prospective client” (if you like to doodle you can draw a stick figure ) and on the other end, is the result you want (you might just put a big $ sign).

I then put 4 blank bullet points between “prospective client” and “$” sign. These bullet points represent the outcomes that my prospect needs to visualize before they get to the point where they are motivated to buy my little turnkey marketing system.

So the first one might be; clients calling you rather than you having to chase after them. I know for my market this is huge. Many of my readers spend a lot of time either at networking events or even cold calling, trying to chase down business. So having a system that gets people to come to you is a real big benefit.

The second point might focus on “feast or famine’ business cycles. Again, this is big issue for my group. In fact most of them go out of business (either for financial or psychological reasons) because the “famine” cycles just kill them. So at this stage I want to create the picture in their mind of what their life would look like if they had consistent streams of new clients.

A third point I’d emphasize might be about getting better quality of clients. If you don’t have lots of people contacting you, then you feel compelled to do business with most anyone who will hire you. Unfortunately that means you wind up working with a fair amount of jerks. So again, I want to create that visual image in their mind about how wonderful it would be if all their clients were nice people who were great to work with.

You get the idea.

These RIAs are what you want to communicate in your marketing materials, your presentations and in your one-to-one sales discussions. The more your prospect visualizes the outcomes…the results they’ll get by buying your product or service…the more they’ll want to do business with you.

Give it a try and let me know how this works for you.
Mark

Want to learn more about the Turnkey Lead Capture & Drip Marketing service I used as an example? There’s some info here.