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Advanced Tool For Great Sales Presentations

Tuesday, August 31st, 2010

As you develop your sales stories and presentations, one factor you’ll want to give consideration to is what’s referred to as the “arc”. This is more than simply the length of the story, although “long arc” stories are, as one might surmise, longer than short arc ones.

Stories are usually told in self-contained units. “Here’s the beginning. Here’s the middle. Here’s how it wraps up.” Certainly nothing wrong with that, and from a practical perspective most of your stories will be in this self-contained, short arc format.

However, some of the most successful sales stories, especially those that are used in presentations are in a long arc form. What this means is that the story is introduced early in the presentation. However the speaker or writer may leave the story periodically only to return to it later on. The long arc story provides bookends for the entire story although there may be shorter stories that are interspersed within the overall presentation.

The long arc story traces its roots to television. Historically TV episodes were self contained units. In the space of 30 or 60 minutes an entire story was told from beginning to end. The next week a brand new story was told. Aside from the main characters, there was little continuity from week to week.

The television show “Wise Guys” in the 1980s is largely credited with introducing the concept of the long-arc series. The season opener introduced a plot line that was not resolved until season end. Some individual shows made no reference to the long-arc plot line, while other episodes advanced the long-arc plot incrementally. It was a tribute to the writers that they were able to maintain audience interest for an entire season, while also including numerous single-show plot lines that were entertaining for the casual viewer. This long-arc format is now successfully used by many shows.

But what makes this particularly interesting is the application to sales presentations and other speeches you might give.

Let me share an example.

In my presentation on Unique Sales Stories that I deliver to groups, one of the key points I want to make is that people remember stories, they don’t remember facts. It’s my belief that one of the reasons why people don’t get as many referrals as they ideally would like is that they aren’t top of mind. When they describe what they do, it isn’t memorable.

Why?

One of the main culprits is that they use facts to describe what they do rather than telling stories. Thus if you want more referrals you need to tell more unique sales stories.

OK, simple enough.

One way I could get that message across is to simply communicate it as I just did. That would probably work OK, but since I’m advocating using sales stories as a tool for getting more referrals, I ought to do exactly just that. Thus to make this point, I use a long arc story.

I start the presentation by saying, “I went to Washington University in St. Louis.” Pause. “Fun fact to know and tell.” Longer pause.

I then go into my presentation during which I share that as the son of a university professor when it came time to apply to colleges, that was a big deal in the Satterfield household.

I applied to three schools. Since I always loved to read and write, one of them was Princeton University which was the school of F. Scott Fitzgerald. Plus, if you’ve ever visited it, Princeton looks exactly like what you would imagine, ivy covered walls, a university straight out of central casting.

I also applied to UCLA, the University of California at Los Angeles. Growing up in New England in the late 1960s, I wasn’t too much different from most other guys. If you couldn’t be James Bond, you wanted to be a really cool surfer dude. Thus, the appeal of UCLA.

I also applied to Washington University in St. Louis (you always have to describe it that way since there are so many schools with the name “Washington” in them.) Dad was from St. Louis, which is how it originally got on my radar screen, but what was most appealing to me was that it offered co-ed dorms. Quite the cutting edge in dormitory living circa 1973.

Anyway, Princeton sent me a very nice letter, “In the effect that hell does freeze over, we would be more than happy to reconsider your application.” However both UCLA and Washington University in St. Louis let me in. That led to a short conversation with Dad (who was financing this experiment in higher education) who said to me that he thought that if I went to UCLA I would probably become a pretty good surfer and flunk out my sophomore year. (Apparently he hadn’t noticed the mention of co-ed dorms in the Washington University materials.) Thus off I went in May of 1973 to St. Louis.

At this point in the presentation I stop and ask the audience to take out a pen and piece of paper. I ask them to write down the name of the school I went to and then the names of the two schools I applied to but did not go to. I then ask them to turn the paper over and tell them that we’ll return to it a bit later on.

My presentation then goes on to talk about other applications for using Unique Sales Stories. At one point I mention again that it’s my premise that people don’t remember facts, they remember stories and that we’ll find out if that is really true shortly. What I’m doing here is seeding and reminding the audience about the long-arc story which is about where I went to college.

I’m now about to wrap up the presentation so I ask the audience to find the piece of paper that they wrote down the answers to where I applied to school, but not to turn the piece of paper over. I ask them to write down on the back of the paper the name of the school that I went to. I then ask them to write down the names of the other two schools. Finally, I ask them to compare what they’ve written down on the back of the paper to what they wrote down on the front.

Here’s what typically happens.

Virtually everyone gets the names of the schools right the first time I ask them to write them down. That’s to be expected. But here’s what’s very interesting. Typically 85-90% of the audience gets the answers correct the second time as well. This is the tangible proof that people remember stories.

If I had simply said that I went to Washington University in St. Louis and by the way, I also applied to Princeton and UCLA, 10 minutes later no one would remember. (And I’ve actually tried this and the recall results are pretty depressing.) By telling a story, people remembered what they would otherwise likely forget.

This story is introduced very early in my presentation, referred to briefly in the middle and then concluded at the end. It’s one of my signature long-arc stories and does an outstanding job of making the specific point that if you want to be remembered, you need to tell stories.

Since I make the cryptic statement of “We’ll see if I’m right a bit later on”, interest and curiosity increases. That’s one of the benefits of the long arc story.

Granted a long-arc sales story requires a bit of time. Thus it’s ideally suited if you’re preparing a speech or a sales presentation. Naturally, if I can be of assistance to you in developing one, please let me know.

Talk soon,
Mark

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Getting Known By Those Who Matter. The Brand Of You.

Tuesday, August 24th, 2010

I’m fascinated by branding. Perhaps it’s because I worked for two large consumer goods companies, Pepsi & Kraft Foods, where brands are what they live and die for.

But, branding in the world of consumer goods is very different than what you or I should do to build the brand of “You”.

A good to place to start, if we’re going to create a branding strategy, is to define what we mean by “branding”.

Here’s how Entrepreneur.com defines it: “Your brand is your promise to your customer. It tells them what they can expect from your products and services, and it differentiates your offering from that of your competitors. Your brand is derived from who you are, who you want to be and who people perceive you to be.”

That last sentence is particularly important and underscores one of the primary reasons why so many branding strategies just don’t gain much momentum.

People focus on the wrong stuff.

Here’s what I mean.

If the goal of the branding strategy is to become very well known by those who can hire you or refer you business, then the name of your company, your logo, website banner, the colors you choose for your marketing materials, becomes secondary.

What? The name of my company is “Secondary”? Bear with me-I’m not saying it doesn’t have value, I’m merely suggesting that you need to focus your efforts elsewhere.

Quite frankly, you just don’t have the marketing muscle and the financial resources to imprint a new name, or a logo onto the consciousness of your market. The last company to do that was Accenture, and estimates are that they spent over $200 million to do so. (Plus they had you-know-who as their celebrity endorser.)

So does that mean that attempting to brand yourself and your company (and I’m using the separate terms “yourself” and “your company” deliberately) is a fool’s errand? Not at all.

Rather, what I’m suggesting is that you approach branding from a different perspective. Remember the last sentence of the definition: “Your brand is derived from who you are, who you want to be and who people perceive you to be.”

A branding strategy has two distinct components. The story about the company and the story about the person behind the company. It’s the stories that get remembered, not the logo, not the name, not the font…the stories.

It’s a two-pronged strategy.

First are the stories about your company. These would include the stories about the problems you solve. Your case studies. Your successes. IMPORTANT… Remember that these need to be actual stories. Not three paragraphs which give a bare bones problem/result summary. Nobody’s going to remember those. And that’s what branding is all about-getting remembered by those who matter.

Flesh them out. Tell them in an interesting way. Make the reader or listener want to know what happened. If you engage me, not only will I remember you, but I’m also likely to tell your story to others.

Ted Irwin is a financial planner in St. Louis. He told me that his referrals went from 3 a month, to over a dozen. For him, that’s a huge jump. What did he do differently?

First, I’ll tell you what wasn’t responsible.

It wasn’t any new system, software, social media or marketing method. Ted gets almost all his business from speaking.

The change was that Ted shifted from telling audiences what he did, to sharing stories about his clients. Their hopes. Fears. Frustrations. How he helped. That got him remembered. That got his name passed along. That’s what quintupled his referrals rate.

That’s branding.

But it’s only the first part.

Back once again to the definition, “Your brand is derived from who you are, who you want to be and who people perceive you to be”.

The second area (and personally I think that this is the most important) is creating a brand around you. How you got into the business, how you experienced the pain your clients face, what you’re like as a person.

Judy McDonald is a HR consultant outside of Los Angeles. She’s been in business for 12 years and had by her own admission a practice that was, “OK, but not great.”

Her best year was 2009.

2009? Wasn’t that the year all the financial implosion occurred? When the unemployment rate went through the roof? When companies cut back on spending on anything deemed non-essential?

That was her best year?

It turns out that Judy made a shift in her marketing and branding strategy. She says, “I remember one thing you told me that you can’t out-McKinsey, McKinsey. If you’re not a big firm there’s no point in trying to be perceived as something you’re not. So I decided to take the opposite approach. I embraced my ‘smallness’ which meant that I started telling the Judy McDonald story.”

“Turns out that it resonated with people. HR executives at some very large companies liked my eclectic background as a former troubled teen, social worker and eventual leadership coach. It’s a unique story, that only I can tell, and it breaks through the clutter of all the ‘me-too’ solution providers that I compete against.”

“You wouldn’t think that a multi-billion dollar aerospace company would select me and my programs when they had the pick of all the large mega-firms in my space. But they did. And when I asked them why, they simply responded, ‘At the end of the day, we hire a person not a company.’”

Branding doesn’t need to be complex nor does it have to be expensive. If we remember that ultimately it’s all about being remembered by those who matter, then the strategy shifts from logos, fonts and image; to stories.

Well told stories about both your company and yourself.

That’s what gets you known. That’s what builds your brand.

Food for thought.
Mark

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What Prospects Are Saying About Your Selling Skills

Friday, August 20th, 2010

According to IDC’s 2010 Customer Experience Survey of 213 senior level buyers, most people are not as effective selling one-on-one as they think they are.

This comes in stark contrast to the perception of most business owners, consultants and sales professionals who tend to adopt the attitude of “get me in front of a prospect and I’ll close the deal.”

According to behavioral psychologist John Crandall, this overly optimistic assessment of sales skills comes from the fact that for many people, the only face-to-face selling they engage in is with friendly prospects who are referred directly to them.

Crandall explains, “Although referrals are terrific, they can give one a false sense of prowess regarding their ability to sell. What I call ‘friendly referrals’ will usually be extremely polite and seldom brush off or overtly dismiss the sales presentation from a person who got into their office as a result of relationship with someone they respect and trust.”

“Thus, the meetings tend to be very pleasant and the business owner or consultant is left with the distinct feeling that a business relationship is likely to happen. Unfortunately, in the majority of cases that doesn’t occur, although the consultant will hold onto the ‘positive belief’ that a deal is imminent for months or sometimes even years.”

According to the IDC survey, 64% of the key decision makers found sales presentations to be extremely ineffective. A chief culprit? According to Eduardo Conrado, SVP & CMO, enterprise mobility solutions at Motorola Inc., “Doing a straight product pitch without relating it to the specific needs that I have.”

Crandall concurs. “It’s amazing to me that although anyone selling for any extended period of time knows about advanced preparation, and communicating benefits rather than facts and features, so few people actually do this when they are in a live selling situation. There is a huge disconnect between what people intellectually know they should do, and what they actually are doing.”

So what’s the solution? What should business owners and consultants do differently when they are in front of a prospect?

Dr. Crandall says, “The reality is that most consultants and entrepreneurs just don’t get that many times at bat. That’s a huge disadvantage because face-to-face persuasion is a skill that gets better the more you do it. However, when one relies on referrals or cold calling as your primary means for getting meetings, you’re just not going to have a lot of opportunities. This is, to a certain extent, a game of numbers, so you need to first fix the process by which you get opportunities to meet.”

But what about when you’re in the meeting, what can make people more effective in that situation? Motorola’s Contrado has one specific suggestion.

“If they talk about case studies and how they have helped companies with similar challenges-that kind of approach gets my brain going about how they can help me.”

In other words, it’s the stories you tell.

Dr. Crandall cautions, “Stories, case studies, call them what you will, are undoubtedly the most effective method for getting your prospect to visualize the benefits that a company can provide. But again there’s a disconnect. Most people think they are much more effective raconteurs than they are in fact. There’s a huge difference between telling a story in a bar to your buddy, and imperceptibly weaving an effective story into a sales presentation.”

“That requires planning, forethought and practice. Unfortunately very few people seem to be willing to take the time to actually develop a series of stories in advance that they can then draw upon when they are needed.”

Mark Wilson, VP at Sybase Inc. concurs, “The most effective sales presentations are those in which the person has a number of case studies and they pick them intelligently for companies that face the same problems as us.”

What struck me about this article, and the comments of Dr. Crandall, was this disconnect between what we understand intellectually and what we do in action. As anyone knows who has sold anything, the face-to-face selling situation is accompanied with a fair amount of tension. What this means is that unless your case studies and stories are developed and rehearsed in advance, it’s most likely that you’ll either fail to use them in the meeting, or that what is communicated doesn’t represent your best effort.

And that’s a shame. Especially if you don’t get a lot of “times at bat”.

I realize that this is extremely self serving, but one of the practical applications for my Gentle Rain Coaching sessions is to help you develop, practice and get feedback on the sales stories you want to communicate. Individual sessions are $250 and discounts are available for longer commitments.

If you would like to receive additional information please email me at mark@gentleraimarketing.com

Good food for thought. Talk with you soon
Mark
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My Beliefs About Attracting New Clients

Tuesday, August 17th, 2010

I have a couple of beliefs when it comes to marketing your services and attracting new clients.

So, why should you care?

For one thing, (and since it’s completely self-serving), I thought I’d share with you what Tom Winchester, who’s owned 3 companies (two of which he sold for astro-bucks) was kind enough to say, “Adopting these beliefs was the single most important change I’ve made to my business in the last 20 years.”

So what are they?

My first belief is that that attracting as many new clients as your business can handle is all about the story you tell.

Yes, having a client attraction system is important.

Yes, technology is helpful

But…at the end of the proverbial day…what really separates you from the competition…what makes you memorable, so that people refer you business…what enables you to get prospects to visualize the benefits of working with you, are…

The Stories That You Tell.

So, what I’d suggest is take a minute and go to your website. Take a look at what you’re communicating.

Are you sharing interesting stories about you, your clients and their successes? If not, perhaps we should talk.

Secondly, I believe that WE MAKE MARKETING WAY TOO COMPLICATED.

And, again, I have a theory as to why.

I blame it on Google.

I Googled “marketing advice” this morning and guess what?

There’s only 99,300,000 results.

Now suppose I wake up one morning and say to myself, “Myself, we really need to get off our butt and start to do some marketing. Wonder if there’s any information that will be helpful?”

So off I go to Google. And what happens?

It’s not that there’s a lack of information (some of it actually quite good-especially my stuff). The problem is that there’s (obviously) too much information.

So why is this important?

Because if one takes even a modest dip into the pool of advice, it’s amazingly easy to get overwhelmed. And unfortunately when we get overwhelmed, we tend to resort to a default position: WE DO NOTHING. Which of course just makes matters worse.

I’m a firm believer that we make marketing far too hard. Way too complex.

It’s one thing to have a multi-step marketing system after you’ve put in place the basics. But if you attempt to go from having no marketing system, to one with 18 steps…well it’s no wonder why so many people give up in frustration.

It’s a bit like golf. My instructor tells me about cocking my wrists, keeping the club shaft parallel to the ground, body weight transfer…my mind goes numb with all the advice. While the reality is that my golf shot will pretty much do what I want it to do if I just…KEEP MY FREAKING HEAD DOWN and quit looking up to see where the ball is going.

The point is…when we keep things simple-good stuff happens. True in golf. True in life. True in marketing.

So here’s my advice.

All you need to do is to keep 3 things in mind. Three Simple Components Of The Marketing System. No big deal.

COMPONENT #1: Create something that you think your target audience would be interested in receiving, that you can give away for free. It might be an article, recording of a speech you gave, video, piece of software, book, assessment…whatever. The important point is that it should be something that your particular niche is interested in. (Usually this means that it focuses on a problem they’re suffering from.)

How do you find out what the best topic is? The easiest way is to simply…ask them. Put together a quick survey on SurveyMonkey and send it out to those who are already on your list. So what if you’ve only got 12 people on your list-survey them. That’s a heck of a lot better than sitting in your office deciding on your own what your niche is interested in. (P.S. The offer should be something you can send electronically at zero cost, rather than a “free consultation”. That’s not to say that a free consultation is a bad offer to make, you just don’t want to offer it at the very beginning.)

COMPONENT #2: Create a one-page microsite that promotes the free offer. That’s all it does. In effect it’s a long form sales letter with one purpose: Get your visitors to opt-in to get the “free thing”.

When people opt-in, their contact information goes into what’s called an autoresponder. That’s basically a database that then enables you to send these people additional messages that build trust & credibility, and eventually turns large percentages of them into paying clients. There are lots of services to choose from. The one I personally use and recommend is HERE.

COMPONENT #3: Promote the one page microsite and get people to come to it. Lots and lots and lots of ways to do that. Pay-per-Click advertising, online advertising on relevant association sites, direct mail (letters and/or postcards), social media (LinkedIn, Facebook, Twitter…No, not all “social media” is the same so you need to decide what’s best for you and your market), blogs, joint ventures (fancy way of saying, align yourself with those who are also selling to your target market), articles, white papers, books, PR, direct sales, speeches, webinars, telemarketing, teleconferences; the list goes on and on.

So here’s my point.

These are the 3 components of marketing. All you need to do is start with component #1 and progress from there. But by all means don’t start with component #3 (which many people do) since all you’ll wind up doing is spending money on driving prospects to a website from which they bounce off. It’s somewhat difficult to build a relationship with someone if they don’t leave any record of who they are when they come to visit.

Will this work for you?

It’s hard to argue against a strategy that fundamentally says, “Offer people something free and then stay in touch to build a relationship.” Although I hate the term “no-brainer”, in this case it certainly does seem to fit. The bottom line is that there’s simply no reason why anyone can’t have an effective marketing system up and running inside of 30-45 days.

Unless they start making it complicated.

As always please let me know if I can ever be of assistance.

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How To Communicate Better With Your Target Audience

Thursday, July 22nd, 2010

I’ll admit I have a bias.

While I’m not a Luddite driving a buggy, I think that a lot of time we focus way too much on technology as the solution to our business development woes. For example, want to start a passionate conversation? Ask a group of marketers or business owners, “Does social media really work?”

“Yes it does.”
“No it doesn’t.”
“My friend Al got a big account from Facebook, so there!!!”
“I don’t care, you’re still ugly.”

On and on…missing the point. (Or a large part of the point.)

It’s not the technology…it’s not the medium…it’s WHAT you’re communicating.

People seem to forget that.

But I get asked these questions a lot…

Does email really work?
Do autoresponders really work?
Does video really work?
Does advertising really work?

And the answer is always the same…”Yes, if you communicate the right message.”

Which brings me (finally) to my point.

How can we do a better job of communicating to those we want to do business with?

This all came about as a result of an interview I read in this month’s CEO Magazine with Linda Heasley, CEO of The Limited Stores. (As an aside and to answer another question I get asked, “How do you think of things to write?” The answer is “Read lots of magazines and newspapers.” If you want my list let me know and I’ll pass it along.)

I don’t know how much you know about women’s retail (I knew next to nothing until I interviewed Les Wexner for a report I was developing for a client) but it won’t come as any great surprise when I tell you that it’s brutally competitive. Lots of “me-too” stuff, harder and harder for stores to carve out an individual niche for themselves, “branding” is extremely difficult…(sound familiar?).

But Ms. Heasley’s success in reinvigorated The Limited offers all of us a specific lesson that’s valuable.

One of the top challenge she and her team faced was how to hone in on what her target customer really wanted to buy? What really was going on in her head? To figure that out, they came up with a very simple, but highly effective solution.

They created one.

The article explains:

“The fictitious, Tyler Monroe-prototypical Limited shopper-became the touchpoint for decisions at every level of the organization. Strategic decisions were based on the answers to such questions as: What were her likes and dislikes? What type of house does she live in? What car does she drive? What appointments would be in her day planner? What does she do for fun?”

The answers to these questions then drove the answers to the next set of questions:

“How does Tyler dress? What would Tyler wear for the office? For the weekend? At a picnic? At a corporate event?”

And then ultimately the answer to…

“What marketing messages would she respond to? Which would she reject?”

Everything from buying to advertising to store layout was geared towards appealing to Tyler Monroe.

So what’s the lesson? Simple.

You need to create a prototypical client. When you create your website, write marketing copy, develop ads…it’s all done with the vision of this individual (and that’s key-it needs to be an individual) in mind.

To toot my own horn, I’m told by people who allegedly know about this stuff, that my 42% email open rate is extremely high, especially given how long some of my 25,000+ subscribers have been on my list. (For which I am very appreciative-thank you!)

I believe that a large part for why the open rate is so high is because I have a prototypical client in mind when I sit down and write to you. (It was one of the early exercises my coach and I did back a few years ago and it remains one of the most productive 2 hours I have ever spent.)

There’s a series of questions I like to ask my coaching clients to zero in on who this prototypical client is but you can probably do a decent job of creating this “character” with just some good thinking.

But the real point is this.

If you want to attract more new prospects…If you want to convert large percentages of them into paying clients…

It’s not about the latest technology.

It’s not about whether social media, direct mail or advertising work…

It’s all about WHAT you communicate.

Food for thought.

Talk with you soon.
Mark
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How To Use Trojan Horse Marketing To Attract New Clients.

Thursday, July 15th, 2010

An interesting short article in SalesForceExp magazine about “What Business Are You Really In?” It reminded me about the power of Trojan Horse Marketing.

For example, on the surface one might think that your local cinema is in the movie business. But they’re not.

The movie is just the “Trojan Horse” for their real business, which is selling popcorn and refreshments. As the article points out, “Cinemas are fast food businesses that happen to offer entertainment.”

So why is this worth thinking about?

Because most services business use a straight ahead-direct-battering-ram approach when attempting to get new business.

And there’s a much more effective way that achieves far better results. Let me explain…

You’d put it more elegantly, but the general gist of most marketing messages tends to be…

Hi…If you suffer from (problem) I have a solution for you. As the leading (financial planner/executive recruiter/technology consultant/Fill-In-Your-Expertise-Here) we have extensive experience working with…(well you know the rest.)

Now there’s nothing inherently bad about that. However the problem is that everyone (or at least all your competition) is taking pretty much that same approach. That’s one of the reasons why it’s so difficult to stand out.

Alternatively, the Trojan Horse strategy approaches the target market at an angle. It may not be immediate obvious what in fact the ultimate objective is.

You see this many times with infomercials. You know, the ones that sell a $8 doo-hickey like some sort of goofy lure that fisherman can use to catch “the really big one that got away”. You’ve probably said to yourself, “How in the world after spending all this money on advertising can they make any money selling something so inexpensive?”

And the answer is…”The can’t.” (And they aren’t.)

In most cases what they are really doing is building a list of buyers of fishing equipment and then selling that list to lots of manufacturers and marketers who sell rods, reels and other fishing equipment.

There’s a lot of money in fishing.

Now they could have used the straight ahead approach, “Give me your contact information and we’ll have a lot of fishing manufacturers send you stuff you might like to buy.” They’d get the really hard core fish fanatics that way. But that’s just a teensy tiny segment of the market.

But they used a Trojan Horse, and now have a list of people who have actually bought fishing stuff.

That’s worth big bucks to others who want to sell fishing stuff, since it’s a proven list of buyers (as opposed to just those who are interested in fishing).

So how does the Trojan Horse approach work with services firms?

Here’s an example.

I’m about to launch a new sales training initiative. It’s my one day sales training program, Unique Sales Stories: How To Get More Referrals, Differentiate Yourself From The Competition & Close More Sales Through The Power Of Stories.

Now I could just create a nice PowerPoint presentation, brochure, website, direct mail campaign ect and market this to sales executives and training directors.

Might work.

But the sales training field is very competitive. Lots of programs vying for attention.

And there are a lot of heavy hitters, companies with far bigger budgets than mine who are mailing their brochures to the same people I want to hire me.

So I need a Trojan Horse.

And I’ve got one.

It’s a book. Not a eBook but a real paperbound book, published by a real publishing house -it’s even got some pictures in it. Pretty cool if I say so myself.

I wrote this book over a 6-week period of time this spring and early summer.

Was my goal to have a best seller?
Was my goal to sell a lot of books?
Was my goal to get “famous”?

Nope.

My goal is to sell a lot of sales training programs. And my book is my Trojan Horse.

Instead of doing what all my competition is doing…sending sales training brochures, having their sales reps cold call training directors and sales executives pitching their sales training programs…guess what I’m going to do?

I’m sending some very targeted direct mail and implementing other very-focused marketing to one niche market that I think has a burning need for this program. (After I hit that one market I’ve got 9 others that are on the list.)

But I’m not going to be talking about sales training in my sales letters, emails and ads.

Nope.

What I’m going to be doing is offering this very targeted and very specific audience a FREE copy of my book.

Guess how many of my competitors are doing this?
What’s their approach?

The straight-ahead-direct-battering-ram approach.

I’ve done this before, the last time I was in the training business. (For reasons I won’t bore you with I’ve been in and out of the training biz periodically for the last 12 years.) The last time I was marketing a program on how to gain access to top decision makers.

Similar model.

Wrote a book. You may have heard of it, Power Prospecting: How To Gain Access To Key Decision Makers (http://www.gentlerainselling.com)

Direct mail to partners at large consulting firms offering the book. Had a small sales team follow up with those who “raised their hands”. (Gave them a great incentive: 50% of the fee for the first training program a company bought and 20% ongoing for all subsequent sessions. With initial commissions of $2250 and then $900 for each subsequent program, my sales team made some serious money…BTW I’m offering the same sales incentive program again so let me know if you want in on it.)

The seminar went head-to-head with at least 7 other programs focusing on the same issue-all of who had been around for at least 5 years.

Using the Trojan Horse strategy we sold $1 million of training in the first 18 months.

All because my team and I were able to get attention by offering something that was “one-off” from the standard straight ahead-direct-battering-ram approach.

And I’m going to do it again.

But the really important point is…so could you.

It doesn’t have to be a book or a movie theater. What it does have to be is something creative that gets people to initially raise their hands. I’ve helped my coaching clients strategize on these and we’ve created some outstanding programs in over 17 different niche markets.

But here’s why most everyone won’t do it.

It requires a lot of thinking.

And planning.

There are a lot of moving parts.

It’s not quick…

But projects that have a potential $1 million payoff seldom are.

So what might be your Trojan Horse?

Summer is good for lots of things. One of which is planning how you’re going to grow your business in the fall.

I’m launching my Unique Sales Stories Sales training program. (And maybe helping some of you with your business launches.)

What will you be doing?

Food for thought.
Mark

Related links
http://www.gentleraincoaching.com
http://www.gentlerainblueprint.com
http://www.gentleraincopywritng.com

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Would Someone Want To Buy Your Business?

Wednesday, July 7th, 2010

I attended a “Congratulations” dinner last night for Sam Lockwood. Sam’s been a client for a number of years and recently sold his boutique consulting practice to one of the “Big 5” consulting firms.

Although selling his company was not his objective when we first started working together, it became clear about 2 years ago that this would become a distinct possibility if a few of the cards fell right.

And they did.

And today Sam’s net worth has been increased by a bit more than…(well, he asked me not to mention specifics but suffice it to say, Sam doesn’t need to work anymore.)

Anyway this got me thinking about why Sam was able to build such an attractive business in less than 5 years that he had not 1 but 3 bidders.

What I’ve concluded is that Sam thought differently about his business than most of my clients.

It also raises the question…Do you have what it takes to create a million dollar business that someone would want to buy?

You may think of yourself as a financial planner, HR consultant, executive recruiter, coach-whatever. But suppose you’re wrong? Suppose you’re actually a million-dollar business that could be attractive to a number of buyers?

What if by making a slight change in how you think about yourself and your business you could create opportunities beyond your imagination?

Now, in reality building a multi-million dollar business is not for everybody. It may not be for you. But here’s an interesting question…how can you know?

As I do every year at this time I reread Michael Gerber’s wonderful book The E-Myth. I’m sure you’ve read it or are at least familiar with the basic argument he presents.

To put it far less eloquently than Mr. Gerber does, the reason so many businesses fail to reach their potential is primarily due to the fact that owners define their business as what they do.

I’m a financial advisor.
I’m a HR consultant
I’m a technology expert
I’m a leadership coach

Rather than thinking that they are in the Business of what they do.

That’s a significant difference as I’ll explain more about in a moment.

But first, let’s go back to the question I raised…Are you just a consultant, advisor or solo-entrepreneur, or do you have the potential to someday sell your business for a 7-Figure sum?

Here are 5 short questions that will help you determine the answer.

1. Do you believe you deserve this level of success?

I find it surprising that so few people really believe that they’re worthy of this level of success. Somewhere along the path of life something happened that made them believe that outsized success is for “other people”-not them.

What do you believe?

I’m very fortunate. From an early age Mom & Dad ingrained in me a fundamental core belief that I could accomplish anything I set my mind to. While I never took success for granted, my goals have always been set high.

I was talking with a client the other day who wanted to write a book. I mentioned the books I had done for McGraw Hill and the writing I did for the Wall Street Journal. “No, no, no”, he said. “I don’t think I’d ever get published by a real publisher, I just want to self-publish this”

Well why the heck not!

If you are doing the book primarily to promote your business (as I’m doing with my next book Unique Sales Stories-which is designed to market my newest sales training initiative) self-publishing is fine. But that’s not what he planned to do.

No, he thought he could never get published by a large prestigious publisher because he wasn’t worthy.

Self-fulfilling prophecy.

You’ve probably read the study of the public school teachers in Chicago. A small group of them were told that they were going to be teaching the top 5% of the students in the public school system and that it was the school board’s expectation that these students be accepted into top universities.

The teachers took the task seriously and met the school board’s expectations.

Which was great.

Except for one thing.

The student’s weren’t the top 5%. They were randomly selected.

This was one of the first (and very powerful) studies on the role that positive expectations have on performance.

So, what about you? Does your belief filter send the message that you’re not worthy of the same level of success as my client Sam?

If however you said to yourself, “Yes I DESERVE to be just as successful as those entrepreneurs I read about who sell their companies for millions of dollars”, then CONGRATULATIONS, you’re taking the first step in making this a reality.

2. Do you have a dream?

Of course you do. Everyone does.

So let me rephrase this…Do you have a dream that so motivates you that you are willing to do whatever it takes in order to turn it into a reality?

And let me be specific here. I’m not talking about a dream of having a “successful” business. I’m talking about what comes along with the dream when you achieve it. The money…the prestige…the visibility…the freedom to focus on doing what you’re interested in doing-not what others dictate you should do.

If your dream is so strong that you will sacrifice and do what is necessary in order to turn it into a reality-then you have an excellent chance that you have what it takes.

3. Are you willing to learn what you need to know in order to be successful?

Sam is the third person I’ve been personally involved with who’s sold his business for large sums of money. One thing they all shared-and this is true about every successful person I’ve ever met…They were willing and interested in learning new things.

Obviously you know a lot about your particular area of expertise. But my question is, Are you willing to recognize that you don’t know it all-and are you willing to do what must be done in order to fill in the gaps?

Unless you have financial resources and can afford to hire top experts to do the work for you, you’re going to have to learn how to create a business plan and a marketing system.

For example, I often ask people who come to me for advice, What type of marketing budget are they working with?

I’m amazed at the small percentage who can formulate a coherent answer.

That’s the difference between an “individual contributor” and a business owner.

You need to know which media is most promising for promoting your services, what your most effective sales message and offer is…how to position yourself against your competition….

And much, much more.

The good news is that the sources for your education are all around you and the Internet has made learning so accessible that anyone with the desire can acquire the knowledge they need.

If you approach learning as a challenge…if it excites you to develop new knowledge-muscles…you may have what it takes.

4. Are you willing to take a risk?

Sure it takes money to build a million dollar business. But, it doesn’t take a million dollars.

To start takes very little. It’s mostly mental heavy lifting. How to position yourself? What offer to make? Websites, PDF reports, autoresponder services…they cost next to nothing.

However it does take some money to drive traffic to your micro-website. You need some chips in order to play.

Yes, you are going to have to risk some money and some time to get started.

So how does that make you feel? Anxious? Overwhelmed? Discouraged? If so do yourself a favor and don’t embark on the entrepreneur’s journey.

But…if you pulse quickens with the idea of risking a few hundred or couple thousand in order to make tens or hundreds or thousands…or even millions, you may have what it takes.

5. Are you willing to be patient and persistent?

I’m an avid reader of biographies and memoirs of successful people. I’m absolutely fascinated with what they went thought before they were successful.

In every single case, without exception, no one who is successful today started out that way.

They all took risk.

They all failed at times.

But…they stuck with it

They didn’t give up.

They were patient for the success that ultimately came.

…So how did you do?

If you answered, “Yes” to all five questions perhaps you have more than just a individual practitioner business. Maybe you have the makings for building something that someone will want to pay you millions of dollars for.

As a reader of Gentle Rain you know that at a very fundamental level, Gentle Rain is all about direct response marketing.

Which is the best type of marketing to grow your business.

Because at every step in the process you know precisely how you’re doing. And that’s what prevents us from getting in too deep before we make a course correction.

As a direct response marketer and Gentle Rain reader you have the tools to make your company a big as you want.

So instead of thinking of yourself as a coach, consultant, advisor or expert…try thinking like an entrepreneur. It could be the difference between dreaming about a millionaire’s lifestyle, with all the independence and freedom that comes with it…and actually living that dream.

Food for thought

Talk with you soon
Mark

Resources related to this article:
Gentle Rain Blueprint
Gentle Rain Coaching
Gentle Rain Copywriting

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Where Do The Best QUALITY Sales Leads Come From? (Aside From Referrals)

Monday, June 28th, 2010

Let’s talk a bit about sales leads, and more specifically, the quality of leads that we get from different sources.

I think this is the best method (aside from referrals) for getting prospects that can afford to invest in your services…

What got me thinking about this was a recent marketing conference I attended. As is often the case, one speaker after another proudly proclaimed that a certain method generated the most leads. But after a while that got me thinking.

Sure it’s good to have lots of prospects interested in who you are and what you do, but it’s even better if your prospects actually have the budget to invest in your services. While that may seem to be a blinding grasp of the obvious, the reality is that lots of people are spending lots of time attracting prospects who, quite frankly, never will never become good clients for them.

I mean it’s wonderful to have a gazillion (real number) followers on Twitter and Facebook but the likelihood that those people are going to convert into clients, willing to pay substantial fees for your services is…well, not real good.

But I understand the appeal…the primary one is that it’s free. But the old saying that there is a relationship between the level of investment and the quality of prospect is true. I have yet to see any hard evidence that ether of these social media methods attract the types of clients the majority of my readers want.

Google is a better lead generation source but I’ll admit that it’s changed over the last couple of years. Whereas the quality of prospects that myself and the majority of my clients attracted two years ago was quite high, the percentage of “Qualified” prospects has dropped of precipitously. That’s okay, since (for now) staying in touch via email is free, but there’s a lot more separating the proverbial wheat from the chaff.

So where are the best quality prospects coming from? There are two methods I think you should consider but the one that I want to focus on today has consistently yielded the highest quality of prospects. Interestingly, as Google has diminished in the quality of leads it provides, this has actually gotten stronger.

Now in all candor I will tell you, that it will not generate anything close to the largest volume of leads for you. So if you have a sales team with a voracious appetite for new people to call, this may not be right for you. But if quality is what you’re after, this is where I would focus.

I’m referring to direct mail.

Now, direct mail has a lot of moving parts to it and it’s easy to mess up.

When you’re doing direct mail you need to keep in mind that you need 1) a great offer (and “call me for a free consultation” is not a great offer) 2) a great list (InfoUSA is OK but their lists get hit a lot so I stopped using them a while back) and 3) great sales copy in the letter.

Yes, I said letter not postcard, but that doesn’t mean that a postcard won’t work. But if your mailing is going to go through a screener, I would not use a postcard.

If you offer B2B consulting services, nothing beats a 1-2 page letter in an envelope with a first class stamp (lots of people-myself included-look at the postage before deciding whether to open something.)

And there are lots of other considerations. Should you put promotional copy on the outside of the letter? If so, what? Should you force people to go to a website or offer other methods to take advantage of your offer? What offer works best? What’s the #1 thing you can do after the mailing to increase conversion? Ect. Ect.

Yup, there’s a lot of things to consider but if you’re willing to do so, direct mail is still the best way to get the quality of prospects that you want.

Or at least that’s my opinion. I welcome yours.

Talk soon
Mark
*******
Gentle Rain Coaching is specifically designed to jump start your marketing and get you more new clients. Learn more HERE

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Does Social Marketing Work In B2B?

Tuesday, June 22nd, 2010

Interesting article in the latest edition of BtoB Magazine about social marketing and Twitter specifically, as a marketing channel. According to their survey of nearly 400 marketers four of five said they could not directly attribute revenue to the Twitter micro-blogging platform.

The whole area of social media is one I’ve been discussing with many clients, colleagues and other marketers. While Twitter and Facebook have obviously received a lot of press, the more important question is-how does social media fit into the overall marketing strategy?

Here’s my view.

I think the benefit from social media comes when you move people from Twitter and Facebook onto your main website AND when they opt-in to become a member of your list.

Then (and only then) have they become a true “prospect” since you now can communicate with them via your newsletter, blog posts and ongoing email messages.

However it is a HUGE funnel from being on your Twitter or Facebook list and opting in on your house email list and only a very (very) small percentage of people will travel down the path.

(It’s my belief-and that of a lot of other marketers-that until you get people to opt in to your main website list, the odds of them actually becoming paying clients is somewhere between the proverbial slim and none.)

Let me share some statistics with you from a couple of clients whose names I must keep confidential.

Internet services provider. 25,000 people on his Twitter list. 86 people opted-in on his website. Zero sales. (This is over a 11 month period.)

Coaching services to executives. 38,000 people on Facebook. 127 opted-in on her website. One client. (Over 14 months.)

As the article in BtoB points out, whether you decide to do anything on Twitter and Facebook or not, you need to think of them as a channel, not a marketing strategy. (Other “channels” would include advertising, direct mail, article marketing, direct sales, ect.)

What about the “other” social marketing tool-LinkedIn? Actually that turns out to be far more effective. I’ve been sharing with a few coaching clients (and I’m doing this myself) on a specific strategy that moves people to your list. As a non-scientific statistic, I have 750 people on linked in-and a whopping 227 have opted in to my Gentle Rain subscriber list after they first joined me on Linked In.

I’ll be interested in your thoughts on social media and how it is working for you. For readers who operate in the B2C space, are you getting different results?

Talk soon,
Mark
***********Summer is a great time to update your website and get those free reports, white papers and lead-capturing articles done. If you haven’t already, don’t forget to request a copy of my Copywriting Portfolio and fee schedule and let me know if I can assist you on any projects. Mark@GentleRainMarketing.com
Thanks!

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Will the Gentle Rain System work for ME?

Tuesday, June 8th, 2010

That’s a good question, and it’s one that I’d be asking myself if I was in your shoes.

The honest answer is, “I don’t really know.”

But this much I can tell you.

It’s worked well for me. and since 1992, for my clients as well.

Let me share a bit more…

…Obviously I don’t know you, so I really don’t have a sense for how you’re currently attracting new clients. But the fact that you’re reading this tells me that you’d either like more clients, or desire some sort of system so that new business comes to you…rather than trying to push yourself onto prospects.

So, the question becomes, what’s the best way to do that?

In order to answer that, let me share with you a little bit about my own business, and how I developed the Gentle Rain process. I think that it will give you a helpful perspective on whether it’s right for you.

I came into consulting having worked in advertising and with Pepsi and Kraft Foods. These were great experiences and I learned a lot about marketing.

However, when I decided to hang up my own shingle as a marketing consultant, I discovered that I really didn’t have a large network of contacts. Pretty much everyone I knew, worked where I had worked. Thus, it wasn’t long before I had lapped the track more than a few times, hitting up my meager list of contacts for leads and referrals.

Like most people, I heard that networking events were a good way to meet prospective clients, so I joined a few groups, went to Chamber of Commerce meetings and even tested a couple of Rotary groups. The problem was that I’m just not real good at “meet & mingle” events, so I never got much out of them. Most everyone I met “said” they got a lot of business from these things, but for some reason they never worked for me-I found myself falling into that trap of hanging out with the few people I already knew.

To tell you the truth, I was getting a bit desperate when I borrowed an old cassette program from my cousin Jerry. It was Dan Kennedy’s Magnetic Marketing, and I’m not exaggerating when I say it transformed my life.

At first I rejected the program because what Dan was teaching focused on restaurant owners and plumbers, and his sales letters were pretty over the top. I thought to myself that my clients were different-they’re too sophisticated for the type of marketing that Dan advocated.

But, I really liked the idea of using free information to get prospects to raise their hands and then a pre-planned drip marketing sequence to build trust, credibility and eventually turn these prospects into paying clients.

I figured that I really didn’t have anything to lose, so I modified what I learned from Dan to focus on my niche which was consultants and others who offer intangible advice and services.

Anyway, to make a long story short…it worked. Really well as a matter of fact. I went from making $45,000 to $97,000 the following year. For someone like me, who had $1,800 in my checking account, that was a huge leap forward.

And it got better.

I kept experimenting with ideas, some didn’t work-but a lot did, and in two years my business got up to around $250,000. That was in 2002, and as you may recall, that was the year that the internet really started to take off. All of a sudden websites became a lot easier (and cheaper) to put up. Now there were these programs called autoresponders that enabled someone like me (who has absolutely no technical skills whatsoever), to automated almost the entire marketing system.

My income increased by 50%. And then it did it again.

I’ll admit this was pretty great. Instead of having to go out and try to strike up conversations with strangers at networking events, I literally had a waiting list of clients. Which meant that I could raise my fees, and even more importantly…choose whom I wanted to work with. (If you’ve ever had a jerk as a client you know how valuable it is to be highly selective about who you decide to work with.)

Anyway, that was my life for the next 3 years, and it was great.

But things change, and in my case the change came in the form of the international management consulting firm, A.T. Kearney. You may or may not have heard of them, but they’re one of the world’s elite consulting firms, up there with McKinsey, Boston Consulting Group and Accenture.

A.T. Kearney was going through a tough patch. Surprisingly, for a $1 billion consulting firm, they didn’t really do any marketing. Virtually all of their business came from referrals and repeat assignments.

Which worked fine until a number of their long-term clients didn’t renew their contracts, and the referrals started to dry up. Then they started to get worried about how they were going to fill their pipeline back up with new business.

One of their senior partners, Bill Jeffrey read a book I wrote called, Power Prospecting, liked my non-hard selling approach and asked me to fly up to New York to meet with him and some of the other senior partners.

That conversation led to a 5-year engagement in which I trained over 800 of their partners and directors on my Gentle Rain methodology.

Did it work? Obviously I wouldn’t be telling you this story if the answer was “No”, and to be totally honest the success they achieved was mostly due to their willingness to implement what I taught and embrace new ideas and approaches.

As you may be aware, A.T. Kearney staged one of the most dramatic turnarounds in the consulting industry. They recovered so well that the partners bought the firm back from their corporate owner EDS, and today are once again one of the most successful firms in the world.

That’s when word got out about me.

It was a pretty heady period of time. But there was a price.

A lot of my work wound up being in Europe. In the beginning it was terribly glamorous and I wouldn’t trade the experience for anything. But it does wear on you. The 13th time you go to Düsseldorf, it really becomes little more than just a v-e-r-y long consulting trip.

Plus, while I really enjoyed working with some of the world’s top consulting firms, I had a desire to teach and apply the Gentle Rain methodology on a smaller canvas. Working with solo consultants…helping firms with 3-25 consultants who really want to make a mark in a particular niche. That’s what gets me the most excited.

Which leads me to where I am today. My clients are in consulting, insurance, financial services, real estate, training and a lot of other niche businesses.

The one thing that they all have in common is a focus on building relationships and a desire to become very well known for what they do within a particular niche. (Not to mention also making a very nice living with plenty of free time for family and leisure time activities.)

I realize that this is a very long answer to the simple question of, “Will Gentle Rain work for me?”-but it’s a good question and deserves a thoughtful answer.

Which is…Gentle Rain has worked very well for me and for my clients. I truly think that it will work well for you too, but ultimately that’s up to you to decide.

One thing I will tell you is that I sense you recognize a need for change. That whatever you are doing now, or have done in the past, isn’t producing the results you want. I also have the sense that you would like some assistance. (Since, from a purely practical perspective, if you were going to do this on your own, you probably would have done so by now.)

There are a number of ways I work personally with clients. Everything from my elite Platinum program is which I partner with you and earn the bulk of my income from the success we achieve together (although in fairness I will tell you that it does require a $15,000 retainer)…to a la carte assignments in which I’ll write a sales letter, landing page copy or success story for you. Others want advice and answers to the questions they have about differentiating themselves from the competition, and how to set up their marketing system-for which my Gentle Rain coaching program is a great option.

And here’s one final thought…which may be the best way to determine whether Gentle Rain is right for you.

As I’m sure you’re aware, you’re experiencing the Gentle Rain process right now. As a result of an ad, a letter, a referral or some other sort of lead generation method, you went to one of my websites and opted-in to get some free information. That triggered a series of automated messages that hopefully you’ve found helpful and interesting.

And something else has happened…

You’ve started to build a relationship with me. Which is even more interesting since it’s likely that we’ve never spoken or met.

Yet, you feel on some level that you know me. Perhaps even like me.

And no matter where the relationship goes from here (whether you decide to invest in Gentle Rain or not) it’s likely that you’ll refer me to others if the appropriate situation presents itself.

And that’s ultimately what Gentle Rain is all about. Building relationships. Gaining visibility within your niche market, and ultimately, getting you as much new business as you desire.

So, if you decide that Gentle Rain is right for you, I would welcome the opportunity to be of assistance. Please let me know how I can help.

Thanks,
Mark

Mark Satterfield
Gentle Rain Marketing Inc

http://www.GentleRainMarketing.com

mark@gentlerainmarketing.com
770-643-8566

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