Posts Tagged ‘telephone prospecting’

Converting Prospects Into Clients

Monday, April 25th, 2011

In an ideal world, we’d simply announce what our services are and people would hire us. One simple sales letter would result in new paying clients. The “feast or famine” business cycles would be a distant memory.

Unfortunately (as we know) the truth is a bit more complex.

Getting prospects to pay attention to us in the first place isn’t easy. (Especially if you find it difficult to differentiate yourself from your competition.)

But the challenge doesn’t stop there.

It just changes.

While having prospects “raise their hands” and express an initial interest is the very-important first step, it’s only just that…the first step.

Because now, the challenge becomes, How do we convert these prospects into paying clients?

This was a real challenge for me. For a long time, I was excellent at getting prospects to raise-their-hands, but only mediocre at converting them into paying clients.

I’m not sure what exactly made the light bulb go on. In truth it probably was a culmination of things. But I do remember when the switch got flicked.

I was flying back from Steve Harrison’s Quantum Leap program. We’d been spending the past 3 days discussing hooks-how to pitch your ideas in short “sound bites” so that the media gets intrigued. I guess that getting into this frame of mind, enabled me to sit down and write a sales script (actually more of a Sales Closing Presentation).

At the time my closing percentage was around 25%. OK, but not great.

Have you ever had one of those moments of great clarity? When all of a sudden, all the disparate pieces of the puzzle come together?

I had mine somewhere at 35,000 feet passing over Philadelphia.

I wrote the Sales Closing Presentation in literally 20 minutes. Unlike other sales scripts I’d written, this had three distinct sections. Questions-Transition-Close.

And that’s key. An excellent Sales Closing Presentation has all three components. The reason why most traditional sales scripts don’t work is that they only focus on the last element. However, the reality is that without all three sections, the script either sounds canned & fake, or simply falls flat.

I’ve been using this Sales Closing Presentation for the past 7 months for one of my business offers. My closing percentage has gone from 25% to 85%.

Granted, I have an advantage that you may or may not have.

I don’t talk with “cold” prospects. Everyone I’m speaking with has opted-in to become a Gentle Rain subscriber before I ever talk with them.

Remember, marketing and sales go hand-in-hand.

Marketing is about getting people interested in you. Sales is about converting these prospects into paying clients.

You need both.

If you just focus on marketing, you’ll have a big list of prospects but little money in the bank.

If you just focus on sales, you’ll spend a huge amount of time talking with people who are just a waste of time.

So you need both.

I’ll admit I’m someone who, for the longest time, thought I was better at closing than I was. My philosophy was that if I could get them initially interested, I’d turn them into paying clients.

In reality I was only right about that 25% of the time. OK, but not great.

What I’ve found is that having the right sales closing presentation enables you to not only increase the percentage of prospects who become clients, but it also greatly improves your consistency. (Interestingly, I’ve tried as an experiment not using the Sales Closing Presentation on occasion-and sure enough-my closing percentage drops back down to 25/35%.)

But…(there’s always a “but” isn’t there?)…a good Sales Closing Presentation doesn’t sound like a script. It sounds like a conversation. But, creating that requires the 3 elements I discussed.

Maybe I’ll write about those 3 components in more detail if anyone has an interest. If so, drop me a note.

And…(blatant plug)…if you want me to work with you to develop a great Sales Closing Presentation of your own…that’s an ideal use of the Gentle Rain Coaching program.

Something to consider.
Mark
MORE INFORMATION

How To Get Your Phone Calls Returned

Friday, March 5th, 2010

Mary Haven, who is a top rainmaker for her company believes that she gets her calls returned because her clients know that she has a wealth of knowledge about what’s going on in her industry. She can discuss business trends as well as who’s been promoted, demoted or changed jobs. This type of industry knowledge, or gossip, is very enticing. Taking a telephone call from Mary is really an opportunity to get updated on trends and who’s doing what in her industry.

Mary supplements her reputation by writing frequently for an industry trade publication and speaking at conferences, meetings and symposiums. She uses her speeches as a tool for staying in touch by calling existing and prospective clients and encouraging them to attend. Writing articles both enhances Mary’s credibility and provides her with a variety of excuses for staying in touch with her clients, both when she is researching the article and after it is published.

Focus is an important component in developing your reputation for expertise. Most people define their focus by industry. Others define it by function or by what department typically buys their services. Finally, others may have a geographical focus. Naturally, focus can be some combination of these three. It’s important to have a focus, otherwise it’s very hard to become an expert. If you don’t, it’s a little like saying let’s go eat American food. It just doesn’t limit your choices significantly in order to target your efforts.

Joining What Your Prospects Join

Once you’ve determined where to focus the next step is to join the group that caters to that industry or function. If you’re unclear on what association serves these groups, the answer is as near as your computer. Go on-line and access Google. Type in the industry or function you want, followed by the word, association. In a matter of moments you’ll see a vast list of potential groups that cater to your search criteria. It will probably take you a little bit of time to investigate the various sites that are listed, and it’s likely you will run down a few blind alleys.

However, with a modicum of effort you should be able come up with multiple associations that are worth investigating. Another benefit of this search process is that you will uncover special, one-time events that you might want to attend. I’d encourage you to get on-line with Google right now and see what your research turns up!

Reading What Your Prospects Read

The second strategy of successful rainmakers was that they read what their targeted group of prospects read.

Now, in order to do this they first had to find out what their prospects were reading. Fortunately, this is pretty simple and straightforward. The easiest way to find out is to simply ask your clients what they read. This is a good excuse or reason to stay in touch with your clients and it sends a very positive message about your personal commitment to their industry. Also pay attention to what magazines are lying around in the reception area the next time you call on your client. This not only gives you information about what your clients read but who else sells to this group of prospects.

When you’re reading these magazines or trade journals you’ll want to make sure that you’re reading them from a marketer’s perspective. How can what I’m reading help me build my business? An interesting point of fact is that few people who are mentioned in the press are ever contacted by individuals seeking their business.

This point was driven home a few days ago. I was in a local bookstore and happened to browse the magazine rack. I picked up a copy of the Harvard Business Review and noticed that there was an article in it by an old colleague of mine. Of course I was thoroughly impressed to know someone who was published in such a prestigious magazine, and took it upon myself to give this person a call a few days later. I knew that the magazine had been on the racks for the better part of a month, so I was interested in how many other people had called the author to congratulate him or to seek his business. I wasn’t terribly surprised when in response to my question the author replied, “How many people have contacted me? You mean aside from my mother? Just you.” The point is that hardly anyone contacts people who appear in print, and that’s a shame. It’s easy to write the author of an article you’re impressed with a short note, and if you don’t know the address, you can send it to them in care of the publication. It’s an easy and highly productive method to establish contact with people who would be difficult to get in touch with by other means.

Along these same lines it’s helpful to establish relationships with the business reporters who cover your industry. For example, since a lot of my work is with technology companies and consulting firms, I’ve made it a point to get to know the reporters who cover these areas. By being a source to them I’ve been able to establish relationships that are mutually beneficial. They get quotes and insights into the goings-on in these industries, and I get tips about personnel changes, mergers and relocations. I’m a little surprised that none of my competitors have tried to strike up similar relationships with these reporters.

Something else you’ll want to pay attention to as you’re perusing the trade publications is who is advertising? Again this is an often-overlooked area of opportunity.

I do a fair amount of business with one of the largest technology consulting firms in the country largely because they happened to run an advertisement in a trade journal. This particular ad listed the name of the regional VP and gave his phone number. That prompted me to give this person a call in which I referenced the ad and how effective I thought it was. This initial call ultimately resulted in an introduction to their national head of training. Today, this consulting firm is a valued client of my firm.

I used to think that if I actually contacted people who were quoted in the press or wrote articles they would think I was a pest. I incorrectly assumed that they got bombarded with telephone calls. Ironically, the exact opposite is true. Moreover, when you introduce yourself and say that you really enjoyed their article, it’s a very positive way to begin a business relationship.***“These Sales Prospecting Techniques Landed Me A $96,000 Client.” Please Allow Me To Show You How To Fill Up Your Sales Pipeline With Eager Prospects…For FREE by clicking HERE